Privacy policy

Last updated: December 2025

DreamyGlas operates this store and the associated website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). DreamyGlas is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and share your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and sharing of your personal information.

Please read this privacy policy carefully. By using or accessing the services, you confirm that you have read this privacy policy and understand the collection, use, and disclosure of your information as described herein.

Personal Data We Collect or Process

When we use the term "personal data," we mean information that can identify you or another person, or that can be associated with you. Personal data does not include information that has been collected anonymously or anonymized in such a way that it is impossible to identify or link it to you. Depending on how you interact with the services, where you live, and to the extent permitted or required by applicable law, we may collect or process the following categories of personal data, including inferences derived from it:

  • Contact information: including your name, address, billing address, shipping address, phone number, and email address.

    Financial information, including credit card, debit card, and bank account numbers, card payment information, bank account details, transaction details, payment method, payment confirmation, and other payment details.

    Account information, including your username, password, security questions, preferences, and settings.

    Transaction information, including the items you view, add to your cart, add to your wish list, purchase, return, exchange, or cancel, as well as your previous transactions.

    Communications with us, including the information you provide in your messages to us, for example, when submitting a support request.

  • Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.

    Usage information, including information about your interactions with the services, such as how and when you use or navigate the services.

Sources of Personal Data

We may collect personal data from the following sources:

Directly from you: including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal data;

Automatically through the Services, including from your device when you use our products or services or visit our websites, as well as through the use of cookies and similar technologies;

From our service providers, including when we engage them to provide certain technologies and when they collect or process your personal data on our behalf;

From our partners or other third parties.

  • How We Use Your Personal Data

    Depending on how you interact with us or which of our services you use, we may use personal data for the following purposes:

    Providing, customizing, and improving our services. We use your personal data to provide you with our services, including fulfilling our contract with you, processing your payments, fulfilling your orders, storing your preferences and the items you are interested in, sending notifications about your account, processing purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating returns and exchanges, enabling you to leave reviews, and creating a personalized shopping experience, such as product recommendations based on your purchases. This may also include using your personal data to better customize and improve our services.

  • Marketing and Advertising. We use your personal data for marketing and advertising purposes, for example to send you marketing, advertising, and promotional messages via email, SMS, or postal mail, and to show you online advertising for products or services on the Services or other websites, including based on items you previously purchased or added to your shopping cart, as well as other activities on the Services.

    Security and Fraud Prevention. We use your personal data to authenticate your account, ensure a secure payment and shopping experience, detect, investigate, or respond to potentially fraudulent, illegal, unsafe, or malicious activities, protect public safety, and secure our Services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access credentials with third parties.

    Communication with You. We use your personal data to provide customer support, respond to your inquiries, deliver effective services, and maintain our business relationship with you.

    Legal Reasons. We use your personal data to comply with applicable law or respond to valid legal processes, including requests from law enforcement or government authorities, to investigate or participate in civil discovery proceedings, potential or actual litigation, or other legal disputes, as well as to enforce or investigate potential violations of our terms or policies.

How We Share Personal Data

Under certain circumstances, we may share your personal data with third parties for legitimate purposes, subject to this Privacy Policy. Such circumstances may include the following:

  • With Shopify, service providers, and other third parties that perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).

  • With business and marketing partners to provide marketing services and deliver advertising to you. For example, we use Shopify to support personalized advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners use your information in accordance with their own privacy policies. Depending on your place of residence, you may have the right to instruct us not to use your information for targeted advertising and marketing based on your online activity across different merchants and websites. You can exercise your rights to opt out of this use here.

  • When you direct us, request it, or otherwise consent to the sharing of certain information with third parties, for example to ship products to you or through the use of social media widgets or login integrations.

  • With our affiliates or otherwise within our corporate group.

  • In connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or third parties.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal data about your access to and use of the Services in order to provide and improve the Services for you. Information that you submit through the Services is shared with Shopify as well as with third parties that may be located in countries other than your country of residence, in order to provide and improve the Services for you. In addition, we use certain advanced features of Shopify that incorporate data and information from your interactions with our store as well as with other merchants and Shopify to protect, grow, and improve our business.

To provide these advanced features, Shopify may use personal data collected through your interactions with our store as well as with other merchants and Shopify. In these cases, Shopify is responsible for the processing of your personal data, including handling your requests to exercise your rights regarding the use of your personal data for these purposes. To learn more about how Shopify uses your personal data and what rights you have, you can visit:
Shopify Consumer Privacy Policy. Depending on your place of residence, you can exercise certain rights regarding your personal data here:
Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to third-party websites or other online platforms. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms of use. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of any information found on those sites. Information you provide on public or semi-public platforms, including information you share on third-party social networks, may also be viewed by other users of the Services and/or users of those third-party platforms, without limitation as to its use by us or others. The inclusion of such links does not, by itself, imply any endorsement of the content on those platforms or of their owners or operators, except as stated on the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal data from children under the age of majority in your jurisdiction. If you are the parent or legal guardian of a child who has provided us with their personal data, you may contact us using the contact details below to request deletion of that data. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal data of individuals under the age of 16 (as those terms are defined under applicable law).

Security and Retention of Your Data

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal data depends on various factors, such as whether we need the information to manage your account, provide the Services to you, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

I

Your Rights and Choices

Depending on your place of residence, you may have some or all of the rights listed below with respect to your personal data. However, these rights are not absolute, may apply only in certain circumstances, and we may deny your request in certain cases as permitted by law.

Right of Access / Right to Information. You may have the right to request access to the personal data we hold about you.

Right to Deletion. You may have the right to request the deletion of the personal data we hold about you.

Right to Correction. You may have the right to request the correction of inaccurate personal data we hold about you.

Right to Data Portability. You may have the right to receive a copy of the personal data we hold about you and, under certain circumstances and subject to certain exceptions, to request that it be transferred to a third party.

Right to Opt Out of Sale or Sharing for Targeted Advertising. Depending on your place of residence, you may have the right to opt out of the “sale” or “sharing” of your personal data, or to object to the processing of your personal data for purposes that are considered “targeted advertising” under applicable data protection laws. You can exercise your rights to opt out of this use here.

Please note that if you visit our website with the Global Privacy Control (GPC) opt-out signal enabled, depending on your location, we will automatically treat this as an opt-out request for the device and browser you use to visit the website. If we are able to associate the device sending the signal with a Shopify account, the opt-out request will also apply to that account. For more information about Global Privacy Control, please visit https://globalprivacycontrol.org/. Aside from Global Privacy Control, we do not recognize other “Do Not Track” signals sent by your web browser or device.

Managing Your Communication Preferences. We may send you promotional emails, and you may opt out of receiving these emails at any time by using the unsubscribe link included in our emails to you. If you opt out, we may still send you non-promotional emails, such as emails about your account or orders you have placed.

If you reside in the United Kingdom or the European Economic Area, and subject to the exceptions and limitations provided by local law, you may also exercise the following rights in addition to the rights listed above:

Right to Object to Processing and Restrict Processing. You may have the right to request that we stop or restrict the processing of your personal data for certain purposes.

Withdrawal of Consent. Where we rely on your consent to process your personal data, you have the right to withdraw that consent. Withdrawal of your consent does not affect the lawfulness of processing based on your consent before its withdrawal.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal data and what rights you may have, including rights relating to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. Before we can process your requests, we may need to verify your identity, to the extent permitted or required by applicable law. In accordance with applicable laws, you may designate an authorized agent to submit requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require proof that you have authorized them to act on your behalf, and we may also require you to verify your identity directly with us. We will respond to your request within the timeframe required by law.

Complaints

If you have complaints about how we process your personal data, please contact us using the contact details provided below. Depending on your place of residence, you may have the right to appeal our decision by contacting us using the contact details listed below, or to lodge a complaint with your local data protection authority. For the EEA, a list of the competent data protection supervisory authorities can be found here.

International Data Transfers

Please note that we may transfer, store, and process your personal data in a country other than the one in which you reside.

If we transfer your personal data outside of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant authority of the United Kingdom, unless the data transfer is to a country that provides an adequate level of data protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. The revised Privacy Policy will be posted on this website, the “Last Updated” date will be revised, and we will provide any required notices as mandated by law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please email us at dreamyglas@gmail.com. For the purposes of applicable data protection laws, we are the data controller of your personal data.